Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at carvibestudio@outlook.com. Please note that returns will need to be sent to the following address: 984 W 40th street, Hialeah, FL, 33012

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at carvibestudio@outlook.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Personalized Products

Because our custom car mats are made specifically for each customer, personalized products are non-returnable and non-refundable once production has started, except in cases where the item arrives damaged, defective, or contains a manufacturing error caused by us.

If additional customization details are required after your order is placed, we will contact you using the email address provided at checkout. Customers are responsible for providing the requested information within 24 hours of our first customization request.

If no response is received within this timeframe, or if the information provided is incomplete, unclear, or contradictory, we reserve the right to proceed with production using the most reasonable and logical customization based on the products purchased, the selected design options, and any instructions available.

We cannot issue refunds or replacements for personalization decisions made in accordance with this policy, or for errors resulting from incorrect, incomplete, or missing information provided by the customer.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Refunds are not available for personalized products except as described in the “Personalized Products” section above.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at carvibestudio@outlook.com.